RainReady Program Associate
CNT is seeking an experienced and qualified program associate to assist with our RainReady Home initiative. RainReady is a program that helps individual property owners and communities work together to find solutions to the problems of too much or too little water. We help people who find their lives disrupted by flooding or water shortages to come together to adopt RainReady practices and policies. Our current focus is on mitigating the impacts of urban flooding in the Chicago region.
RainReady Home is a first-of-its-kind home upgrade service for properties affected by flooding, complete with a property assessment, construction oversight and financing assistance. Improvements can include downspout disconnection, re-grading, foundation crack sealing, porous paving, rain gardens, and backwater valves. Landscape improvements are prioritized.
The RainReady Program Associate will report directly to the RainReady Home Program Manager and collaborate closely with other CNT staff on operations and production activities.
The RainReady Program Associate will work with the RainReady team to ensure that our clients – homeowners, businesses, municipalities and agencies – receive a high quality service, and that we expand our outreach and impact in the region and nationally. This position requires a high level of client contact with diverse populations. Specific responsibilities include:
- Enrolls new clients by reviewing applications and records, and interviewing program applicants to assess needs and eligibility
- Provides customer service, including appointment scheduling, coordination of services, and monitoring service delivery
- Maintains and reports client records by logging events and progress in Salesforce, and preparing documentation
- Communicates client progress to RainReady team members
- Provides event support, such as staffing community meetings
- Participates in the activities of the wider RainReady team, from meeting with policy makers to attending community mapping workshops
Evening and weekend work will sometimes be necessary.
Skills and qualifications
- A bachelor’s degree or equivalent in a related field
- Experience in client management and customer service
- Strong communications skills, in particular, working with clients and residents
- Exceptional organizational and coordination skills
- Ability to maintain confidentiality regarding participant homeowner information
- Bilingual English/Spanish strongly preferred.
- Experience with Customer Management Systems; Salesforce experience preferred
- Documentation and reporting skills
- Strong interest in sustainable community development and mission-based organizations.
- A demonstrated attention to detail
- Microsoft Office Suite
- Valid driver’s license and legally be able to drive in the state of Illinois. Company vehicle is provided for work-related travel.
The Center for Neighborhood Technology is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation and training.
This is an Exempt position. Salary is commensurate with experience.
Please send cover letter, resume, and salary history to:
Center for Neighborhood Technology
Human Resources - RRA
2125 W. North Avenue
Chicago, IL 60647
Email to: Careers@cnt.org
No phone calls please.
CNT welcomes interns as an expression of our educational mission. Internships are designed to expose students to various aspects of urban sustainability:
- Public policy, research, and advocacy
- Data and information access
- Demonstration projects
Internships are individually crafted to reflect the interests of the student. Prospective interns should get to know CNT in depth through our website prior to contacting us so that you know what programs and/or roles meet your current educational and experiential needs.
CNT works closely with interns to ensure that they receive academic credit for internships, whenever possible. Interns should not expect a job at CNT at the end of their internship.
CNT offers periodic brown bag seminars for interns which focus on different aspects of urban sustainability. Some seminars may include recommended reading materials. Participation is voluntary, but encouraged.
Specific internship opportunities are posted below; internships in other areas of CNT’s work are also possible.
Unless specified below, please contact Stephen Perkins at firstname.lastname@example.org discuss opportunities.
CNT seeks an intern to support the communications team. Working with the Communications Director on projects that span internal and external communications, the Communications Intern will directly support CNT’s outreach efforts and contribute to CNT’s expansion of its influence.
As a Communications Intern, you will help CNT market its message, and help turn those interested into supporters of the organization.
- Creating materials for outreach events and for online communications
- Editing documents for funders and for media outlets
- Provide social media support
- Supporting special events activities
- Adding value to all our efforts based on your experience, desires, and skills
We are looking for a confident self-starter, with the ability to take direction, complete projects—and challenge our own assumptions and goals with bigger, better, brighter ideas. Interns should be comfortable working in a fast-moving, innovative, fun environment. As a member of a small team, you will have the chance to experience and learn more about CNT’s efforts to create resilient cities and communities. You’ll be exposed to senior leadership, and exciting ideas. You will have the chance to join staff meetings and relevant external workshops and discussions. This is a chance for you to learn, and to begin creating your career path.
Internships are unpaid. We look for a minimum commitment of 15 hours per week – ideally longer. Caffeine available in steady high doses as needed.
Contact Steve Perkins, Senior Vice President, CNT, at email@example.com with inquiries.
CNT seeks interns to support our national RainReady initiative. Rain Ready helps individuals and communities work together to find solutions to the problems of too much or too little water within the context of global climate change. Launched in July 2014, the program is expanding rapidly to communities in the Chicago region and beyond.
We are looking for multiple interns who are confident self-starters. We particularly welcome skills in:
- Community planning, facilitation and public engagement strategies
- Economic analysis
- Engineering and landscape design
- IT, including PowerPoint, Excel, photo editing, GIS, etc.
- Work planning and project management
You will help us expand the program. Activities will be wide-ranging, including:
- Creating online guidance and materials (such as factsheets, videos and photos)
- Carrying out economic analysis and developing risk models
- Conducting online and telephone property surveys and analysis
- Facilitating community events
- Preparing community maps and other outreach materials
- Expanding our social media outreach
Internships are unpaid and you would need to commit to a minimum of 15 hours per week – ideally longer. We are looking for people who are available to start work immediately.
The work environment is fast-moving, innovative, and fun. As a member of a small and diverse team, you will have the chance to experience and learn about our innovative approach to promoting change – from legislation to tools and support to demonstration. You will be provided with a desk and computer and will have the chance to join staff meetings and relevant external workshops and discussions.
How to Apply:
Please send your resume to Harriet Festing, Director of CNT’s Water Program, at firstname.lastname@example.org.
Transit Future Campaign Interns
CNT is looking for interns for its Transit Future Campaign aimed at dramatically expanding rail transit in the Chicago Region. A description of the campaign can be found at transitfuture.org.
- Outreach to constituencies
- Interest in sustainability and transit issues
- Proactive nature
- Skill at reaching out and enrolling diverse communities
- Work well in a collaborative context
Terms of Service:
Start Date – ASAP. Internships at CNT are unpaid. The usual time commitment is 15 hours/week for 10 weeks, at a minimum. CNT will assist the intern in acquiring course credit if possible.
How to Apply:
If interested, please send your cover letter and resume to Stephen Perkins, Senior Vice President, at email@example.com.